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FAQs |
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What is H-Tech Solutions?
H-Tech simplifies the technology experience for computer users by providing
expert support and unmatched customer service to fix computer problems.
What services does H-Tech
offer?
H-Tech helps
individuals and businesses solve a wide range of computer problems from virus
and spyware removal to troubleshooting software related issues for email and
office productivity programs, Microsoft Windows issues and general technical
problems. We are ready to fix your computer on demand, entirely through a secure
Internet connection—meaning you don't have to take your computer to our repair
shop or schedule a time for someone to come into your home. Think of us as your
24-hour helpdesk ready to answer any question or fix any technical issue you
encounter. We also offer service on-site at your home or business and at
our office 180 Mineral Spring Ave - Pawtucket, RI.
How do you provide Personal
Instant Online help?
H-Tech provides
online support through a secure website and program that allows our technicians
to view your screen, diagnose your problem, and even take control of the
keyboard and mouse to fix the problem directly. You can choose to start the
process by calling our. Of course, you're always in full control of the online
support and can easily view everything the support specialist is doing, block
certain types of access or stop the entire support connection.
Is your online support
Secure?
Yes. H-Tech takes
the privacy and security of your information and computer contents seriously.
Our security starts with hiring quality people who have successfully passed our
rigorous screening process. Second, all our tools were designed with security in
mind, including enterprise-grade encryption techniques and one-time security
codes. Finally, we put you in full control of the entire process by giving you
the ability to allow or deny all functions of the service and stop the online
support at any time.
Can you get back into my computer after my support session is over?
No. Our support specialists cannot access your computer unless you request
online support again and exchange a security pin code generated at the time of
request.
What types of computers do you support?
H-Tech can help fix issues related to Windows 98, ME, 2000, XP and Vista. We
currently do not support Mac OS or Linux-based computers.
How long does an average support session last?
The average online support session lasts anywhere from 45-90 minutes. However,
that time may be shorter or longer depending on the type of problems you're
experiencing. One flat fee of $59.95 covers the entire session. H-Tech is
committed to helping fix your problem and ensuring you're satisfied with our
work.
You do not have to sit in front of the computer if you do not wish to, but we do
like to have someone available to reconnect us if we lose connection.
Is the service guaranteed?
Absolutely. Our
100% Guarantee is simple: We promise to fix your computer problem or you pay
nothing. Period. If our support specialists can't fix your computer problem
upfront, you're not charged anything. If we do fix it and you're not satisfied,
all you have to do is call us within 48 hours and we'll make it right or issue a
full refund.
How much does your online
support cost?
H-Tech offers guaranteed instant online support service for $59.95 per
session.
How can I pay for the
service?
We accept major credit cards
What if I need support at
night or weekend?
Just give us a call at 401.312.4185
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